FAQ

Powercents works on Apple devices running iOS 9.0+ and Android devices running Android (Lollipop) 5.1+.
Powercents works in any location and timezone however, it includes only the Ontario Time-Of-Use rates at the moment. If you'd like to see your specific region, utility or rate plan added, please send us a note we want to hear from you! support@powercents.ca
Powercents as of version 3.1.0 supports both English and French. This is automatically detected when the app is first installed and will set the app's language automatically.
Currently all Ontario utilities are supported with the Ontario Time-Of-Use tariff/rate plan. If you'd like to see your specific region, utility or rate plan added, please send us a note we want to hear from you! support@powercents.ca
We respect our users' privacy and collect the minimum amount of information required to improve the app's user experience. You can find the privacy policy directly in the app in the Settings '' section of the app under Privacy. You can also read our complete privacy policy for Powercents here (opens in new window).
Our team is dedicated to making Powercents easier to use and more accessible for people with disabilities. We have a strong belief that every person has the right to live with dignity, equality, comfort and independence. We've taken extra care to make accessibility a core aspect of the app's design and features on both iOS and Android, in both French and English. Some examples of what we've done to achieve this:

  • High contrast design
  • Oversized fonts
  • Dynamic type support
  • Bold font support
  • Dark mode
  • Colour Blind mode
  • Enhanced VoiceOver support (iOS)
  • Enhanced TalkBack/Voice Assistant support (Android)
We continue our efforts to constantly improve the accessibility of Powercents. Despite our efforts to make Powercents fully accessible, some content may not have yet been fully adapted to the strictest accessibility standards.

If you are experiencing difficulty with Powercents, we want to hear how we can help. If you wish to report an accessibility issue, have any questions or need assistance, please contact us at support@powercents.ca
Regular app updates are planned. We're working hard to expand features, functionality and value of the app. Let us know what you'd like to see included in the next version support@powercents.ca
Gridwatch (Ontario Edition) shows the whole Ontario power system in the palm of your hand. Available on iOS or as a Web App for any desktop or mobile device.

App Versions

For iOS: You can find the version you have installed by opening the app and tapping the gear icon at the top left of the screen. In the Settings View, the version is listed at the top in the Powercents section.
For Android: You can find the version you have installed by opening the app and tapping the overflow menu at the top right of the screen, then tap Settings. In the Settings View, the version is listed at the top in the Powercents section.
Version (current) 3.1.0
Release Date: March 25, 2018
Platforms: iOS and Android
Release notes:

New in this version:

- French language support
- 24-hour time format preference
- Dark Mode preference
- Colour Blind Mode preference
- Improvements to Accessibility support including voice over, dynamic text, bold text
- (Android) Support for SD card storage of app

Version 3.0.0
Release Date: December 5, 2018
Platforms: iOS and Android
Release notes:

An all new Powercents is here!

- simplified high contrast design
- new price ring that shows current time, Time Of Use period and price
- new rate details section that shows all periods, prices, seasons, day types and holidays in one place
- the addition of real-time electricity grid and carbon emissions data
- new opt-in holiday and season reminders
- (Android) Welcome to Google Play Powercents!

Contact

2446 Bank Street, Suite 634
Ottawa, ON
K1V 1A8
Email: support@powercents.ca